Configure Remote Assistance using Intune

To start Remote Assistance, you need to follow below steps

  1. From Client PC, Select Request Remote Assistance
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  3. In the Microsoft Intune administration console, click Alerts > Remote Assistance.
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  5. Select a Remote Assistance request in the Alerts list to open the properties page of the request.
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  7. Click Approve request and launch Remote Assistance to open a dialog box that provides options for resolving the alert.
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  9. Click Accept the request – To join the remote session, click Accept the Remote Assistance request.
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  11. Click Accept Terms and Install Client
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  13. Click Join session
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  15. Type your name “IT Admin”
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  17. On Client Pc, Remote session will be start, click on share Desktop
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  19. Now IT Admin can view client PC
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  21. Click Request control
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  23. From Client PC, Accept remote session
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  25. Now IT Admin can manage client PC remotely
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