Lync 2013 client crashes on starting up

Problem

After applying the update from Lync 2010 to Lync 2013, the Lync 2013 client stops responding shortly after it started up.

Updating Lync and Office to the latest cumulative updates as well as uninstalling and reinstalling does not help.

Solution

Go to your computer manufacturer’s website and update all driver packages for your computer, especially:

  • Audio drivers
  • Bluetooth drivers
  • System chipset drivers
  • webcam drivers

Important Note:

If you use office 64 bit, Lync 2013 must be 64 bit also. {And vice versa, If you use office 32 bit, Lync 2013 must be 32 bit}

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